FAQs

CPW Marketplace - FAQs

General Questions

Q1: What is CPW Marketplace?
A1: CPW Marketplace is an online store that specializes in selling office supplies, office furniture, stationery, printers and ink, and organizational tools.

Q2: How can I contact CPW Marketplace customer service?
A2: You can reach our customer service team via email a josh@primaryecomsolutions.com

Ordering and Payment

Q3: How do I place an order?
A3: To place an order, browse our product categories, add items to your cart, and proceed to checkout. You will need to create an account or log in to complete the purchase.

Q4: What payment methods do you accept?
A4: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and CPW Marketplace gift cards.

Q5: Can I cancel or modify my order after placing it?
A5: Orders can be modified or canceled within 1 hour of placement. Please contact our customer service team as soon as possible for assistance.

Shipping and Delivery

Q6: What are your shipping options and rates?
A6: We offer standard, expedited, and next-day shipping options. Shipping rates are calculated at checkout based on the weight of your order and your delivery location.

Q7: How long will it take to receive my order?
A7: Standard shipping typically takes 3-5 business days. Expedited shipping takes 2-3 business days, and next-day shipping is delivered within 1 business day. Delivery times may vary based on your location.

Q8: Can I track my order?
A8: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.

Returns and Exchanges

Q9: What is your return policy?
A9: We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please visit our Returns page for detailed instructions.

Q10: How do I return an item?
A10: To return an item, contact our customer service team to initiate the return process. You will receive a return authorization number and instructions on how to send your item back to us.

Q11: Can I exchange an item?
A11: Yes, exchanges are accepted within 30 days of purchase. Please contact our customer service team to arrange the exchange.

Products and Availability

Q12: Are all items in stock?
A12: Most items are in stock. In the rare event that an item is out of stock, you will be notified promptly, and we can suggest an alternative or provide a refund.

Q13: Do you offer bulk discounts?
A13: Yes, we offer bulk discounts for large orders. Please contact our sales team at josh@primaryecomsolutions.com for a custom quote.

Account and Privacy

Q14: Do I need an account to place an order?
A14: Yes, creating an account helps us provide a better shopping experience and allows you to track your orders easily.

Q15: How do you protect my privacy?
A15: We take your privacy seriously and use advanced security measures to protect your personal information. For more details, please read our Privacy Policy.

Technical Support

Q16: What should I do if I encounter technical issues on the website?
A16: If you experience any technical issues, please contact our technical support team at josh@primaryecomsolutions.com, and we will assist you promptly.