Shipping Policy

Effective Date: 07/06/2024

Thank you for shopping at CPW Marketplace, your trusted source for office supplies, office furniture, stationery, printers, ink, and organizational tools. This Shipping Policy outlines important information regarding the shipment of your purchases.

Order Processing Time

  • Order Confirmation: Upon placing an order, you will receive an email confirmation.
  • Processing Time: Orders are processed within 1-2 business days. Please note that we do not process orders on weekends or holidays.
  • Backordered Items: If an item is on backorder, you will be notified via email with an estimated shipping date.

Shipping Methods and Delivery Times

We offer various shipping options to ensure your products reach you promptly and in excellent condition:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day

Delivery times are estimates and commence from the date of shipping, rather than the date of order.

Shipping Rates

Shipping rates are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed at checkout.

Free Shipping

We offer free standard shipping on orders over $100. This offer applies to orders shipped within the continental United States.

International Shipping

Currently, we do not ship outside of the United States.

Shipping Confirmation and Order Tracking

  • Confirmation Email: Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
  • Tracking Number: You can use the tracking number provided to track your order via the carrier’s website.

Shipping Restrictions

  • PO Boxes: We do not ship to PO Boxes. Please provide a physical address for delivery.
  • Restricted Locations: We do not ship to APO/FPO addresses, U.S. Territories, or international addresses.

Damaged, Lost, or Stolen Packages

  • Damaged Packages: If your package arrives damaged, please contact our customer service team within 48 hours of delivery to report the damage. We may require photos of the damage to process your claim.
  • Lost or Stolen Packages: CPW Marketplace is not responsible for lost or stolen packages. If your package is lost or stolen, please contact the carrier directly. If you need assistance, our customer service team is here to help.

Returns and Exchanges

For information on returns and exchanges, please refer to our [Return Policy](link to Return Policy).

Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at:

  • Email: josh@primaryecomsolutions.com

Thank you for choosing CPW Marketplace. We appreciate your business and strive to provide you with the best service possible.